Patience, give it some space…
What is time anyway without all of
us?
TERMS AND CONDITIONS
Last updated: 5 March 2026
IMPORTANT NOTICE
These Terms set the required responsibility and integrity for engaging with this website and our range of services. These Terms incorporate the Privacy Policy linked here
No terms or conditions apply to these Terms other than those expressly set out in it, except for any rights, guarantees or remedies which cannot be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
To the fullest extent permitted by law, no terms shall be implied in these Terms by any course of conduct, prior dealings, trade custom or usage in respect of access to the Platform or use of the Services.
Nothing in these Terms exclude, restricts or modifies any consumer guarantees, rights or remedies conferred under the Australian Consumer Law (ACL) or any other law that cannot by law be excluded. Capitalised terms used in these Terms are defined at the end.
1. PARTIES, ACCEPTANCE, AND LEGAL STATUS
1.1 Provider
The Services are provided by Universal Medicine (Operator, we, us, our).
1.2 Acceptance
You accept these Terms by doing any of the following: browsing the Platform, creating an Account, clicking “I agree”, purchasing, registering, attending an Event, streaming or accessing Content, consuming any Content, downloading any materials, or otherwise using any part of the Services. For the avoidance of doubt, all purchases are subject to these Terms.
1.3 Binding agreement
These Terms form a legally binding agreement between you and the Operator.
1.4 Additional terms
Some Services may also be subject to additional terms, special conditions, venue rules, Third-Party Platform terms, or specific purchase terms shown at checkout (Special Terms). If there is inconsistency between these Terms and any Special Terms, the Special Terms prevail for that Service.
1.5 No reliance
You agree that in accessing this website and using our Services you do not rely on any representation or warranty made by us that is not expressly set out in these Terms or required by law.
2. ABOUT THE SERVICES AND AVAILABILITY
2.1 Services offered
We may at our discretion provide (without limitation):
a) live online webinars (via Zoom or similar);
b) in-person conference-style events;
c) on-demand library Recordings and media;
d) audio content (podcasts, replays, Recordings);
e) optional downloads and reference material where enabled;
f) Bundles; and/or
g) other Services from time to time offered via this Platform.
2.2 No guarantee of availability
We do not guarantee that any Service, Content, Library Item, feature, or Platform functionality will be available at all times or made available for any particular period.
2.3 Changes and discontinuation
We may modify, replace, remove, take down, rebrand, suspend, or discontinue any part of the Content, the Library or the Services, including access methods, delivery platforms, content formats, or pricing at any time and at our sole discretion without obligation to give reasons or enter into any correspondence. We may cancel, postpone and/or modify future Events, including but not limited to date, time, access methods and locations changes at the discretion of the Operator.
2.4 Access is conditional
All access to this Platform, your attendance at Events and/or use of the Services or any part of the Services is entirely at our discretion and conditional upon your compliance with these Terms, payment, and our ongoing approval (as set out in these Terms).
3. ELIGIBILITY, UNDER 18s, AND AUTHORISED USERS
3.1 Minimum age
You must be18 years or older to create an Account, access this website, attend Events, or view, listen, enrol, book or engage with the Services.
3.2 Under 18 declaration and warranty
h) You agree that you shall not at any time view, watch, play or use any part of the Services in the presence or vicinity of any person under the age of 18 years or allow any person under the age of 18 to view, watch, play or use any part of the Services.
i) You must notify us at the time of Booking to attend an Event or making an Order for our Services if there is anyone under the age of 18 who resides at premises, whether on a full-time or part-time basis, in which you intend to attend the Event or view, watch, play or use the Services.
j) You must also notify us immediately via the email address at the end of these Terms if you become aware that someone under the age of 18 has accessed the Services.
3.3 Identity and verification
a) If requested by us at any time you must submit proof of and/or verify your identity as a condition of obtaining access to this website, creating an Account, booking to attend an Event, using the Services, or as part of our conducting compliance checks with the Terms.
b) Identity must include your full legal name which you book and attend Services under. Any change to your legal name or use of another name must be notified to us and submitted for verification as soon as practicably reasonable.
3.4 Authorised User limitation
Unless a Multi-User Licence applies, only the Authorised User may purchase, attend, view, listen to or otherwise use, access and consume the Services or the Content.
4. ACCESS TO THE PLATFORM IS CONDITIONAL
4.1 Condition
As a condition of opening an Account and obtaining access to the Platform you must adhere to the principles upon which the Operator operates and, by opening an Account, you acknowledge and agree that the Operator offers Services and Content to a community that recognises a Mutuality of Livingness as a shared responsibility.
4.2 Ongoing compliance
Your continued registration as the holder of an Account, and your access to and use of the Platform, attendance at Events, and use of the Services, Library and all Content, are conditional upon your ongoing compliance with these Terms and the behavioural and ethical standards required by the Operator.
4.3 Fit and proper
Without limiting the above, your registration, access and participation are subject to and conditional upon you satisfying the Operator that you are a fit and proper person. This includes, in addition to compliance with these Terms:
a) acting with integrity in your participation;
b) maintaining appropriate, decent and respectful behavioural conduct and communication at all times, and that you are cognisant that the Operator has a zero abuse policy and does not tolerate abuse of any kind towards the Operator, its staff, contractors, representatives, community members or users (see 4.4 below);
c) respecting the confidential and private nature of all Content and properly administering any materials accessed as set out in these Terms;
d) ensuring that in your dealings with the Operator and other users of the Platform, your use of the Services and attendance at Events you do not act in a way that is manipulative, discriminatory, deceptive, misleading, abusive or offensive;
e) complying with all applicable security and technical requirements as set out in these Terms; and
f) appropriately managing and reporting actual, suspected or threatened breaches of these Terms.
The Operator reserves the right to suspend, restrict or terminate your registration, access or participation if you fail to meet any of these requirements or otherwise breach any of these Terms.
4.4 Zero Tolerance
The Operator maintains a zero-tolerance policy in respect of abusive, threatening, harassing, defamatory, misleading or otherwise inappropriate conduct toward the Operator, its staff, contractors, representatives, community members or other users of this website.
4.5 False, misleading or malicious communications
While the Operator recognises the right of individuals to provide lawful feedback, raise concerns, or express genuine opinions, any communication or conduct that is abusive, aggressive, defamatory, knowingly false, misleading, malicious, or intended to cause harm will constitute a breach of these Terms.
4.6 Attacks, threats, discrimination or harassment
For the avoidance of doubt, criticism becomes inappropriate conduct where it:
a) involves personal attacks, threats, discrimination, vilification, harassment or intimidation;
b) contains false, misleading, defamatory or disparaging statements;
c) is communicated in a manner that is aggressive, abusive, denigrating, offensive or designed to cause harm;
d) undermines safety, confidentiality or the integrity of the Platform, the Operator or any of its staff or representatives, or other users.
4.7 Consequence of breach
Without limiting the foregoing, a breach of this clause 4 may result in suspension or termination of access, removal from Events, and/or further action as permitted by law.
4.8 No limitation
Nothing in this clause 4 limits any rights you may have under applicable law, including the right to make lawful complaints or provide honest reviews.
5. ACCOUNTS, SECURITY, AND PLATFORM RULES
5.1 Account information
You must provide accurate Account information and at all times keep it current. We may suspend or terminate accounts with false, incomplete or misleading details.
5.2 Credential security
You are responsible for safeguarding credentials and for all use under your Account. You must promptly notify us in the event of actual, suspected or threatened Account safety breaches, and your Account may be suspended or terminated in the case of any such breach. For account security and safety you must:
a) use a unique pin and password that is not used for any other log in;
b) update your pin and password every 3 months;
c) not share your pin and password with any other individual, company or alike or allow yourself to be overlooked when using them or any Content or Services;
d) not record your pin and password in any unsecure location including any password storage services.
5.3 No sharing
Accounts are private and personal to you. Account sharing is strictly prohibited.
5.4 No recording or copying
You must not record, film, copy, frame, livestream, screenshot, capture, rebroadcast, or share access to any live Event, any Recording of an Event, the Library or any Content, in whole or part.
5.5 Platform integrity
You must not attempt to test vulnerabilities, bypass Access Controls or digital rights management measures, scrape data or content, or interfere with Platform operation in any manner whatsoever.
5.6 No use of artificial intelligence
You are not permitted to allow artificial intelligence (AI) tools or functionality to have access to the Content or the Services and you will ensure AI features are disabled on all relevant technology and devices, including recording, transcription, summarisation, translation, model training and personal assistants or AI agents.
5.7 Notification of breaches
You must notify us immediately of any actual, suspected or threatened breach of these Terms.
6. ORDERS, PRICING, TAX, AND PAYMENT
6.1 Checkout terms
The purchase page, product listing, and checkout page for Events or Services form part of these Terms for the relevant Order or Booking.
6.2 Currency and tax
Prices are in AUD, unless another currency is displayed, and include applicable tax unless stated otherwise.
6.3 Customs clearance and import duties
If you are making an Order for any products sold via the Platform for delivery outside Australia, you are responsible for all costs, including import duties, taxes, and customs clearance. If you have any questions or concerns about import duties, taxes, and customs clearance on your Order, you should consult a customs agent in your country or region.
6.4 Payment authorisation
You authorise us and our processors to charge your payment method as entered.
6.5 Declined or reversed payments
If payment is declined, reversed, or disputed, we may immediately suspend access to this website or the Event or Services in question, without notice.
6.6 Errors
If we list an Event or price on the Platform in error, and you have made an Order or Booking for such Event, we may cancel or correct the Order or Booking and Refund any amount paid for Services which have not been supplied in accordance with these Terms, at our discretion, to the maximum extent permitted by law.
7. SUBSCRIPTIONS, ACCESS, BUNDLES, AND PROMOTIONS
7.1 Subscriptions and Access
Having an Account does not provide any form of Subscription. Access to the Platform, any Event, the Library, our Services and the Content is not guaranteed even if you have an Account or have made a Booking or Order. Access is given subject to the terms and conditions of the Booking or Order as prescribed in these Terms.
7.2 Bundles
Bundles may be offered from time to time and may vary in their terms. Bundle access may change if items are removed or replaced and the availability of Services is subject to clause 2.
7.3 Promotions and coupons
Promotional terms may apply and may be withdrawn at any time without notice.
8. EVENTS (IN PERSON OR ONLINE)
8.1 Booking confirmation
Bookings are confirmed only on issuance of a Purchase Confirmation.
8.2 Capacity and allocation
Capacity limits apply for Events. We may allocate seating or online access as we see fit.
8.3 Event changes
We may cancel, change the date, time, speakers, content, venue, delivery method, or platform for an Event at any time at our sole discretion. If we cancel an Event, we will give you a Refund. If we reschedule an Event that you have made a Booking to attend and you are unable to attend on the rescheduled date, you may be eligible for a Refund.
8.4 Entry refusal and removal
a) We may deny access, refuse you entry or remove you from any Event (online or in person) for breach of these Terms, disruption, safety risk, abuse, actual, suspected or threatened unauthorised recording, filming or sharing, or for any other concern at our sole discretion.
b) To the fullest extent permitted by law, in the event that we deny you access, refuse you entry or remove you from an Event, you shall not be entitled to a Refund.
8.5 No guarantee of particular speakers
Speakers may change. Speaker changes do not entitle you to a Refund.
8.6 Identity and bag checks
Identity checking, bag searches and personal checking may be performed to the extent of the law and in the interests of safe-guarding attendees, other users of this website or our Services, clients and employees.
8.7 No obligation
We are not obliged to provide a Recording or replay of, or any other materials, notes or information provided live and/or during any Event. You acknowledge and agree that making a Booking does not include any entitlement to such materials. If we make any such materials available, we do so at our sole discretion. If such materials are made available, we reserve the right to remove, take down, adjust or deny you access to them at any time and at our sole discretion, and do not warrant that we shall make them available either indefinitely or for any specified time.
8.8 Responsibility to attend
The responsibility to attend an Event, stream or any online, in-person live Service is your sole responsibility. If you fail to attend you will not be eligible for a Refund.
8.9 Third-Party Platform terms
Online Events may use Third-Party Platforms. You are responsible for complying with their terms.
8.10 Technical responsibility
You are responsible for your device, internet connection, and access.
8.11 No warranty of quality or availability
We do not warrant uninterrupted streaming, audio, video or other data clarity, or continuous access (collectively, “Clarity and Access”) and a Refund will not be provided for any disruption to Clarity and Access.
9. RECORDINGS, REPLAYS, AND CONSENTS
9.1 Host recording permitted
We may record Events and capture User Content at our discretion in accordance with these Terms and our Privacy Policy.
9.2 Consent
By attending an Event, you consent to being recorded and to our use of your likeness/voice in any such Recording, including as made available or placed in the Library, or for delivery, quality, or promotional purposes (subject to applicable law).
9.3 No obligation
a) We are not obliged to provide a Recording of, or replay any Event. The provision of a Recording is not included in the price or as part of what is provided for making a Booking or Order.
b) Your Booking to attend or view an Event gives you the right to attend the Event live. We may provide Recordings in our sole discretion, and are not obliged to provide Recordings for any reason.
c) If we make a Recording available, we may do so in whatever format we see fit, and for a limited time only and at our discretion, and subject to any technical controls we see fit, such as watermarking or device-limitation.
d) If we make a Recording available, no term shall be implied in these Terms that by our having done so in the past we are obliged to make available future or past Recordings of an Event or Content for a specified time or at all. Any Recordings or session material provided can be taken down or removed at our sole discretion at any time.
9.4 Control of access to Recordings
Access to Recordings made available after an Event or in the Library is at all times subject to your compliance with these Terms.
9.5 Editing and control
a) We reserve the right to modify any Recording, in whole or part, in our sole discretion.
b) We may at any time and without prior notice edit, redact, take down, deny or restrict access to, or remove Content, Library Items and any other materials accessible via this Platform at our sole discretion.
10. LIBRARY ITEMS, ON-DEMAND CONTENT, AND DOWNLOADS
10.1 Licence nature
Library access is the ability to purchase to view Content with a limited licence, not ownership. Access is at all times permitted only to those who uphold these Terms.
10.2 Duration of access
Access to purchases that are not consumed live is granted for a 48 hour period in which you can use the Service provided. After this, the purchase is not guaranteed for access and may be removed at any time.
10.3 Access to prior purchases
We reserve the right to remove at any time any Recordings that are accessible via your Account profile or the Library. Access to such materials is at the sole discretion of the Operator and is not part of any purchase or the purchase conditions. Library Items may be removed or replaced at the discretion of the Operator, without notice and without liability. If Library Items are left for any period of time this does not constitute an expectation or standard of practice and may be limited, removed or modified at any time.
10.4 Downloads
Downloads are discretionary, may expire, and remain subject to restrictions.
10.5 No archival right
You have no right to permanent retention, backup copies, or archival access.
11. RIGHT OF ACCESS, SUSPENSION, TERMINATION, AND LOSS OF PAST PURCHASES
11.1 Access is revocable
All access to this Platform, the Services or Content, including the Library, is granted as a revocable privilege, not a right (contractual or proprietary). Access is at our sole discretion and will be denied in the event of any actual, threatened or suspected breach of these Terms, or any actual, threatened or suspected breach of any laws or standards.
11.2 Suspension/termination triggers
We may at our election terminate any agreement granting you access to this Platform, or an Event, the Services, the Library and the Content immediately and without notice for any actual, threatened or suspected:
a) breach of these Terms; or
b) (without limiting the above):
a. actual, threatened or suspected recording, filming, copying, framing, scraping, livestreaming, making a screenshot of, rebroadcasting, or otherwise distributing or giving access to an Event, a Recording of an Event, the Library or any Content, in whole or part;
b. Chargeback or payment dispute;
c. Fraud Event;
d. harassment, threats, or defamatory, abusive or unsafe conduct whether during an Event or otherwise;
e. legal or compliance concerns or requirements;
f. viewing, watching, playing or using any part of the Services in the presence or vicinity of anyone under the age of 18 years or the causing or allowing of anyone under the age of 18 to access the Services through your Account;
g. inappropriate conduct as outlined in clause 4.4;
h. Credential Sharing; or
i. any reason where we reasonably consider it necessary to protect the Operator or a related entity, users, presenters, or Content, or prevent harm.
11.3 Effect of termination
Upon termination of your Account and/or right of access to this Platform, an Event, the Services, the Library and/or the Content for any reason including breach of these Terms:
a) you immediately lose all licences and rights arising out of or in relation to your access and use of the Platform, all Content and Services, including any past purchases, licences or entitlements, and clause 14 applies in relation to any right that may or may not exist to any Refund;
b) all licences granted to you under these Terms immediately terminate;
c) you must immediately cease using and delete or destroy any Content in your possession or control;
d) the Operator may disable or delete your Account and associated data in accordance with its Privacy Policy [link];
e) any amounts owed by you to the Operator become immediately due and payable;
f) to the fullest extent permitted by law, you lose access to this Platform, all Content and Services, including past purchases, without a Refund;
we may delete access tokens or codes associated with purchase, revoke entitlements, and block devices or IP addresses or take other such action we consider necessary;
we may retain logs and other information as required, for example as evidence in investigating breaches;
g) we reserve all rights of further legal or operational action;
Nothing in this clause limits any rights or remedies available to the Operator at law or in equity.
11.4 Survival
Sections relating to intellectual property, confidentiality, indemnity, liability limits, liability, indemnity, payment obligations, non-disparagement, enforcement, and any other terms that by their nature are intended to survive termination will so survive.
12. INTELLECTUAL PROPERTY, LICENCE, AND RESTRICTIONS
12.1 Ownership
All Content, the Platform and the Services and related materials, logos and branding are owned or licensed by us and we reserve all rights in relation to all intellectual property therein. You agree to abide by all intellectual property rights, copyright and other proprietary notices, legends or other restrictions contained in any Content or Service.
12.2 Licence
We grant you a limited, non-exclusive, non-transferable, revocable licence for Personal Use to access the Platform, and use the Content and the Services in accordance with these Terms during the Access Period only. You will require specific, express, prior authorisation to use the Content or any intellectual property rights of the Operator for any purpose outside these Terms. To discuss or request such authorisation, contact us at the email address given at the end of these Terms.
12.3 Prohibited Uses
Without limiting any other clause of these Terms, you must not:
a) reproduce, screenshot, record, distribute, publish or share Events, materials made available during Events or Content in any form or by any means in whole or in part;
b) cut or clip segments for social media or other sharing, or anything alike;
c) translate, adapt, or create derivative works, including combining Content with other materials;
d) use any Content for commercial purposes, teaching, or training;
e) scrape Content or data, download in bulk or outside these Terms, or bypass Access Controls or digital rights management measures;
f) retain Content, Service access or related information for longer than or in any form not expressly authorised by us.
12.4 Enforcement
We may pursue injunctive relief, damages, an account, cost recovery and any other remedies or available responses for any actual, suspected or anticipated breach of these Terms.
12.5 Sharing of knowledge, content or media
By accessing this Platform you acknowledge and agree that:
a) this website is for sharing The Ageless Wisdom teachings;
b) you must adhere to privacy and confidentiality requirements as set out in clause 22 of these Terms;
c) you must not disclose any Content in whole or part, in accordance with the requirements of this clause and, without limitation, clause 26(a) of these Terms.
d) you are not permitted to share in any manner or form information, knowledge, content, media, Recordings, images or alike gained by your access to this website, attendance at an Event, or as a result of use of our Services, the Content or the Library with any person, service or vehicle, including, without limitation, any media, on any blog site, website, social media, via email, text or other messaging service;
e) no information, knowledge, content, media, Recordings, images or the like gained by your access to this website, attendance at an Event, or as a result of use of our Services, the Content or the Library may be reproduced or used for any gain or profit by the user or any third party;
f) in the event that any such unauthorised use is made, the Operator is entitled to seek at its election compensation and an account of any profits generated by the use of the item.
g) nothing in this provision limits the Operator’s right to seek injunctive relief (as to which you expressly acknowledge that damages are not an adequate remedy);
h) For clarity, and without limiting the foregoing, a breach of this provision includes any sharing of Content with the media, any blog site, website, social media, via email, text or other messaging service, or other channels.
i) In the event that a user uses any part of the Content in breach of these Terms, they acknowledge and agree by pre-notified acceptance of these Terms, that any assessment of damages shall take into account the full intellectual property value of the Content in which the part so used appears, which shall serve as a measure of quantum in any claim arising from the breach.
12.6 Context
a) No Content may be shared without our prior written permission in accordance with these Terms. It is a condition of any permission that we give that we reserve the right to withdraw our permission at any time and at our sole discretion. If we withdraw our permission, you agree to release all claims against us for loss or damage arising out of or in relation to the withdrawal of permission.
b) Any items authorised to be shared must be shared or used in their greater context, in accordance with their source and the overall presentation, keeping the meaning and intent of the Content whole, without manipulation. Without limiting the foregoing, if any user of Content breaches this provision, it shall be immediately removed without notice.
12.7 IP surrounding items
All information and materials, private and public, surrounding Events, items and conduct are the commercial intellectual property of the Operator and shall be liable to the same IP restrictions and licensing as set out in these Terms. All rights are reserved.
13. WHO MAY LISTEN/VIEW AND GROUP USE
13.1 Single user
All purchases are for one person unless a Multi-User Licence is offered and purchased.
13.2 Single use
All purchases are for single use (live access to an Event or, if purchased to not attend live and access a Recording, access to such a Recording within a 48 hour period) only, in accordance with clause 10.2.
13.3 Group restrictions
Subject to clause 13.4, no group viewing, classroom use, workplace playback, public screening, or shared listening is authorised without specific prior, written permission.
13.4 Pre-approved gatherings
Clause 13.3 shall not prevent registered users of this website who have been approved by us to make a Booking or an Order gathering in small groups in a private setting to attend or view an Event or Content where those so gathering at all times have paid for the Event and are an approved user of this site and adhere and comply with these Terms. Any group uses must be pre-approved and a full list of attendees must be provided to us with no changes to such list without our prior written approval. All attendees and listeners must be individual approved purchasers of the item.
13.5 Multi-User Licence
If you require group access or access for multiple users, you must obtain a written Multi-User Licence. Contact us at the email address given at the end of these Terms to make such a request.
14. REFUNDS, CANCELLATIONS, AND NO-REFUND RULES (SUBJECT TO ACL)
14.1 No change-of-mind Refunds
No Refunds will be provided for change of mind.
14.2 Cancellation of Bookings
You may cancel a Booking to attend an Event up to 24 hours before the scheduled start time and we will give you a Refund. No Refund shall be allowed in any other circumstances except at our sole discretion.
14.3 No Refunds for user-side technical issues
Your device/internet issues are not a Refund basis.
14.4 No Refund for consumed Services or where access period has expired
There is no Refund where you have purchased an Event to attend live, and you do not attend, unless you cancel with 24 hours’ notice, or as part of your Order you elect to access such Event via a Recording and you have not so accessed a Recording within 48 hours of it being made available to you.
14.5 Event cancellation by us
If we cancel an Event or Service due to no fault by you, we may offer reschedule, credit, substitute content, or Refund in accordance with this clause.
14.6 Australian Consumer Law (ACL)
As stated in clause 18.4, non-excludable ACL rights apply. Where permitted, our liability is limited to resupply or cost of resupply.
15. HEALTH, SAFETY, AND RISK (IN-PERSON)
15.1 Assumption of risk
You attend any and all Events at your own risk. To the fullest extent permitted by law, we disclaim all liability for loss or damage, including consequential loss or damage, arising out of or in connection with your attendance at an Event (online or in person).
15.2 Compliance
You must follow these Terms and all venue rules and directions.
15.3 Medical and accessibility
You are responsible for your own medical needs and consultation with a medical practitioner as to whether you are fit to attend any Event. You should contact us in advance of any Event for accessibility requests.
16. CONDUCT AND USER CONTENT
16.1 Your conduct
Your conduct when engaging with any aspect of the Services includes a requirement to act with integrity, decency and respect, within and outside of any Event in respect of Content, the Operator and its representatives and the presenters at an Event, including without limiting the foregoing where any Services enable interaction with us or other participants.
16.2 User Content
To the extent you are given the opportunity through the Services or Platform to submit User Content, the following terms apply in addition to the other requirements of these Terms:
a) You must have the necessary rights or consent to use and submit the User Content.
b) You must not submit or upload User Content or behave in a way that is untrue, inaccurate, misleading, infringing, impersonating of another, obscene, inappropriate, threatening, unlawful, offensive, abusive and/or that would cause harm of any kind.
c) You must not upload files or engage in conduct that introduces or attempts to introduce viruses, corrupted files, harmful code or any other similar software or programs that may damage the operation of another’s computer, or attempt to bypass Access Controls, standards and safeguards in any environment connected with the Services.
d) In User Content, you may not advertise or offer to sell or buy any goods or services for any business purpose, unless pre-authorised in writing.
16.3 Licence to use User Content
You grant us a perpetual, worldwide, royalty-free licence to use your User Content for the relevant purpose and for operating and promoting Services.
16.4 Removal
We may remove User Content without notice.
16.5 No obligation to moderate
We may moderate User Content within relevant Services but are not obliged to.
17. DISCLAIMERS
17.1 Educational only
Content is general information only and not professional or medical or health-care advice. It is not particularised to you or your circumstances and should not be relied upon in place of seeking proper medical or other professional advice.
17.2 No outcomes
To the fullest extent permitted by law, we do not promise or guarantee results on any subject in any form arising out of or in connection with our Services or the Content or your attendance at an Event.
17.3 Third parties
We are not liable for Third-Party Platform failures or issues.
17.4 Material
The material on this website and, for Account holders, Platform is based upon the principles of The Ageless Wisdom which offers an energetic understanding of life. Any references to science are references to energetic science as presented by The Ageless Wisdom, and not to evidence-based science in mankind’s modern era. Any references to specific aspects of Medicine are to illustrate the relevance of energetic wisdom, as presented by The Ageless Wisdom, in the interplay of bodily illness and disease rather than contradicting the current theories of disease causation or in any way to replace epidemiology. The principles conveyed on this website and associated Platform, and their application in the Events and Content available to Account holders, are philosophical and religious, and thus are not verified within the evidence-based rationales and critical appraisal process of evidence-based science including CONSORT2010 compliant double blind randomised controlled trials. All principles contained or presented in such Events and Content are based on the work of Serge Benhayon and Universal Medicine and thus, in line with those presentations and teachings, they do not diagnose, treat, prevent or offer any therapeutic cure to any disease or illness, are complementary-to-medicine and are never a replacement of or alternative to conventional medicine. If you have any question or concern about the cause, diagnosis or treatment of any disease or illness, you should consult a registered medical practitioner.
17.5 Schedule
We will endeavour to adhere to any notified schedule for Events. However, whether due to events beyond our control or otherwise, all Events and schedules are subject to change without notice. Neither we, our employees or affiliates will be liable for any loss or damages that arise as a consequence of reliance upon, or Bookings made in respect of any details provided.
18. LIMITATION OF LIABILITY
18.1 No warranty or liability
All Content and Services are provided for general informational purposes only. Content and Services are prepared with the utmost integrity, but are provided ‘as is’ without warranties or guarantees. To the fullest extent permitted by law, we, our employees, officers, representatives, agents and/or affiliates will not be liable for any errors or omissions in them, or for any loss, injury, or damage, howsoever caused, whether direct or indirect, and whether now or in the future, from the use or availability or non-availability of the Services, or from the display or use of Content for any purpose whatsoever, whether or not such injury, loss or damage is in any way due to any negligent act or omission, breach of duty or default on our part, or our employees or agents. Reliance upon Content and/or the Services is solely at your own risk.
18.2 Excluded loss
We have no liability for indirect or consequential loss.
18.3 Cap
To the fullest extent permitted by law, our liability for any failure to comply with these Terms or the terms of any contract arising out of or in relation to a Booking, an Order or use of the Services is capped at the amount paid for the Booking, Order or Service.
18.4 Consumer law carve-out
Nothing in these Terms excludes non-excludable rights under applicable consumer laws including the Australian Consumer Law.
19. INDEMNITY
You indemnify us in full for losses arising from your breach of these Terms, misuse of the Services, infringement of Intellectual Property Rights, unauthorised sharing, or unlawful acts.
20. FORCE MAJEURE
In no event shall we be liable for any cost, damages or delay caused, directly or indirectly, by acts beyond our control, including but not limited to telephone communication line failures, computer systems failures, the unavailability of any communication facility, government acts, laws or regulations, pandemics, or natural disasters. In the event of any such event that may prevent or delay the performance of any of the Operator’s obligations under these Terms, the performance of the Operator’s obligations shall be excused for the period of the delay and we will in no event be liable for any loss, liability, damage, claim, cost or expense (including lawyers’ fees and expenses) arising from such delay or non-performance.
21. SECURITY, MONITORING, AND EVIDENCE
21.1 Monitoring
We may use watermarking, device fingerprinting, IP logging, session logging, CCTV or other recording, and other measures to prevent piracy and other infringement or abuse.
21.2 Evidence
You agree our logs and records may be used as evidence of access patterns and breaches.
21.3 Audit
We may require you to certify compliance and cooperate in the investigation of suspected breaches and if we request this of you, you agree to cooperate with such request.
22. CONFIDENTIALITY, PRIVACY AND INTEGRITY
22.1 Confidentiality
a) All information, knowledge, content, media, Recordings, images or alike gained by your access to this website, attendance at an Event, or as a result of the use of our Services, the Content or the Library is confidential, as designated by us and in virtue of the circumstances in which your access to the Platform was permitted by us.
b) You are bound by the confidentiality and privacy requirements in the Privacy Policy [LINK] and any additional terms included in these Terms. You must keep secure and not disclose any Confidential Information and immediately securely delete it from all devices on our instruction and on completion of its intended use, and return or confirm such destruction on our request.
22.2 Privacy
All information obtained about people, users, clients, customers, members, employees, the Operator and its directors, officers or representatives must be treated with the utmost integrity and always remain private. You may not copy, record, disclose, share, or re-produce in any capacity any names or any other information of presenters or participants obtained through any form of attendance at Events or use of our Services or use it for any purpose than the integrity for which it was accessed. If this term is breached, the Operator and/or those impacted are entitled to take all necessary legal and remediatory action and claim damages directly.
22.3 Integrity
By holding an Account and accessing any Services, you agree to act in good faith and integrity in accordance with the standards and intentions of the Operator, and you acknowledge and agree to the Operator’s and its officers, representatives and presenters’ rights to express views and beliefs and allow the freedoms granted to express views and beliefs without harassment, bullying, intimidation or any prejudice of any kind from you.
22.4 Disparagement
As a condition of your access to this website, your attendance at an Event and use of our Services, you agree to not make false or misleading statements or disparage the Operator, its directors, presenters, employees, members, clients, partners and alike in any form or forum, publicly or privately.
23. COMPLAINTS AND SUPPORT
In order to seek support or make a complaint, please contact us at the email address listed at the end of these Terms. We may require identity verification to process your request.
24. CHANGES AND FURTHER TERMS
24.1 Updates
We may update Terms and Services at any time by publication on the Platform without notice. Your participation after updated terms are published will represent your agreement to them.
24.2 Entire Agreement
These Terms constitute the entire agreement between you and us in relation to use of the Platform and Services and supersede all prior negotiations, representations, understandings and agreements, whether written or oral. Failure or delay by us to enforce a right is not a waiver of that right. You may not assign or transfer any rights under these Terms. We may assign our rights under these Terms as required for our business operations.
25. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia and subject to the jurisdiction of the courts of New South Wales, Australia.
26. DEFINITIONS
In these Terms, unless context requires otherwise:
a) Access Controls means any technical or contractual measures used to restrict or manage access to Content (including DRM, watermarking, device limits, IP limits, session limits, tokenisation, geo-blocking, expiry controls, and authentication systems).
b) Access Period means the access period given in accordance with these Terms for access to any Service.
c) Account means the unique profile created by a user on the Platform.
d) ACL means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
e) Affiliate means any related body corporate or associated entity of the Operator.
f) Authorised User means the individual person who purchased a Service and is permitted to access it as a single user, unless a Multi-User Licence is purchased.
g) Booking means a registration or ticket purchase for an Event.
h) Bundle means a packaged offer that includes multiple Services, Events, Library Items, or access entitlements.
i) Chargeback means a payment dispute or reversal initiated through a bank, card issuer, or payment provider.
j) Confidential Information means any non-public information disclosed by or relating to the Operator and the Services or any of its participants, including access links, Event Materials, internal resources, drafts, unpublished content, operational processes, platform security details, and any information relating to participants or content uploaded by them.
k) Content means all materials made available via the Services including Digital Content, Library Items, Event Materials, text, audio, video, images, slides, downloads, resources, content of the chat on any online Event, and Platform design elements.
l) Digital Content means any digital media or resources, whether streamed or downloadable.
m) Event means any live online webinar, live stream, meeting, Zoom-style session, in-person conference-style event, workshop, seminar, presentation or course.
n) Event Materials means all Content associated with an Event including recordings, replays, slides, resources, links, chat, Q&A, transcripts, and handouts.
o) Fees means all amounts payable for Services, including taxes, booking fees, processing fees, and late fees.
p) Fraud Event means actual, suspected or threatened fraudulent activity, including identity mismatch, abnormal or suspicious access patterns, credential sharing, payment reversals, repeated Refunds, or suspicious transaction activity.
q) Intellectual Property Rights means all intellectual property rights, including copyright, trade marks, designs, patents, Confidential Information, domain names, and all similar rights worldwide.
r) Library means the catalogue of recorded and on-demand Content.
s) Library Item means any single unit of Content in the Library.
t) Multi-User Licence means a written licence agreement permitting more than one user (such as an enterprise, classroom, or organisational licence) applied for in accordance with clause 13.5.
u) Operator means any company, partnership, individual, or trust trading as Universal Medicine, or any ‘related entity’ or ‘associated entity’ to such company, partnership, individual, or trust as defined in s9 and s50AAA of the Corporations Act 2001 (Cth).
v) Order means a transaction for the purchase of any Service.
w) Personal Use means private use by one Authorised User only for their own consumption, not for any business, public, classroom, training, coaching, group viewing, broadcast, or commercial purpose.
x) Platform means our website, member portal, applications, and related systems.
y) Privacy Policy means our privacy policy as published on the Platform.
z) Prohibited Uses means the prohibited acts defined throughout the Terms.
aa) Purchase Confirmation means the email or on-screen confirmation of an Order.
bb) Recording means any audio or visual recording of an Event, including participant contributions and any copy of such a recording as edited or modified by us and, subject to clauses 5.4, 12.3 and 12.5, also includes the making of a recording in any form and by any means.
cc) Refund means any refund, credit, Chargeback reversal, or similar remedy.
dd) Service means the Services as defined below.
ee) Services means all offerings provided by the Operator, including Events, Bookings, Library Items, Content, provision and use of the Platform, streaming, downloads, Bundles, Subscriptions, and related features.
ff) Subscription means a recurring payment arrangement that provides access to specified Services during the billing period.
gg) Terms means these terms and conditions.
hh) Third-Party Platform means any external provider used for delivery or operation of Services including Zoom and payment processors.
ii) User Content means any content you submit, post, upload, or communicate via the Platform or Events, including chat messages, questions, comments, feedback, testimonials, images, or audio/video contributions.
jj) You means any person or entity that accesses or uses the Services.
27. INTERPRETATION
In these Terms:
a) Headings do not affect interpretation.
b) “Including” means including without limitation.
c) Singular includes plural and vice versa.
d) A reference to a person includes an entity.
e) If any term is unenforceable, it is severed and the remainder continues.
28. CONTACT
All enquiries should be directed to reception@universalmedicine.com.